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Question

My free storage was 50 gb. Why does down to 10 gb after cancelling Personal Pro plan?

  • May 22, 2025
  • 4 replies
  • 183 views
C
Forum|alt.badge.img

Hi,

My account is since 50 gb free times. I selected Personal Pro plan and after downgrade to free it is turned 10 gb. Why?

      4 replies

      C
      Forum|alt.badge.img

      Hi Ibrahim, 

      Welcome to the Box Community!

      This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request.
       
      Kindly check your email for details and updates.
       
      Best,
      C
      Forum|alt.badge.img

      I just noticed that I have the same issue, i cancelled pro and lost my free 50GB 

      C
      Forum|alt.badge.img

      Did this get resolved?  I don't want to lose my 50gb if I sign up for a pro plan then later cancel it.

      R
      • Rosa
      • New Member
      • August 17, 2025

      mine say I am at `10.1 out of 50 and I cannot use this, why is this broken?

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