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Question

My free storage was 50 gb. Why does down to 10 gb after cancelling Personal Pro plan?

  • May 22, 2025
  • 4 replies
  • 39 views
C
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Hi,

My account is since 50 gb free times. I selected Personal Pro plan and after downgrade to free it is turned 10 gb. Why?

    DonHammons

    4 replies

    C
    Forum|alt.badge.img

    Hi Ibrahim, 

    Welcome to the Box Community!

    This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request.
     
    Kindly check your email for details and updates.
     
    Best,
    C
    Forum|alt.badge.img

    I just noticed that I have the same issue, i cancelled pro and lost my free 50GB 

    C
    Forum|alt.badge.img

    Did this get resolved?  I don't want to lose my 50gb if I sign up for a pro plan then later cancel it.

    R
    • Rosa
    • New Member
    • August 17, 2025

    mine say I am at `10.1 out of 50 and I cannot use this, why is this broken?

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