Hi,
My account is since 50 gb free times. I selected Personal Pro plan and after downgrade to free it is turned 10 gb. Why?
Page 1 / 1
Hi Ibrahim,
Welcome to the Box Community!
This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request.
Kindly check your email for details and updates.
Best,
I just noticed that I have the same issue, i cancelled pro and lost my free 50GB
Did this get resolved? I don't want to lose my 50gb if I sign up for a pro plan then later cancel it.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.