My Files have disappeared TWICE now! And since they and automatically synced to my desktop this deletes everything I've worked so hard on :( please help.
Question
My Files keep dissapearing!
Hi Caryn,
Welcome to the Box Community!
To confirm, do you own the folder where these missing files are stored? Are these files "Collaborative" content?
If a collaborative file suddenly disappears from your account, you'd want to to check if the file was accidentally deleted or moved by one of your collaborators. Box Admins may run a User activity report to investigate on this and see actions taken by your collaborator to items your own.
You may also search your Box Trash and use the filters "Item I own" and "Item I deleted" to check if you can locate the missing content.
Hope it helps!
Best,
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