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My files in box says the folder is synced, but is truely not syncing in my computer. I have tried to unsync them restart computer and sync again and nothing. Please help

  • May 22, 2025
  • 1 reply
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My files in box says the folder is synced, but is truely not syncing in my computer.  I have tried to unsync them restart computer and sync again and nothing. Please help

    1 reply

    C
    Forum|alt.badge.img

    Hi Lila, 

    Welcome to the Box Community!
    This would be something our Product Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can help look into this.  Kindly check your email for details and updates.
     
    Thanks for your patience and please comeback and let us know how it went!
     
    Best,
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