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My files desappear I can find them, they never synced the last time

  • May 23, 2025
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I just update my subscription and I synced my files and they just desappear what can I do, how can I contact someone to resolve this issue? 

    1 reply

    Forum|alt.badge.img

    Hi Vilma,

    Welcome to Box Community and glad to help!

    Looks like you've already created a ticket for this particular concern/issue. Please note that our Product Support specialist will continue to provide support and assistance to address your concern/issue. 

    Please keep an eye to your email. 

    Thanks for posting! 

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