I was working on my files in Box and when I went back to them every file is deleted? I need the files back to work.
Hi Renee,
Welcome to Box Community and glad to help!
If your files/folder disappeared, please checkout box.com> Trash.
Notes:
- When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
- If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.
To restore specific items in Trash:
The steps below apply whether you’re selecting from search results or from all Trash items.
- Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
- Click the ellipsis (...). Then:
-
- To return the item to its original location in Box, click Restore.
- At the prompt, click Okay.
Hope it helps!
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