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My files are gone

  • May 23, 2025
  • 1 reply
  • 13 views
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Hello my friend
I have an account under email

[personal information--redacted] A number of files were uploaded with a capacity of about 1 GB, and suddenly these files disappeared!!!!! I looked for it in the trash and couldn't find it. Please kindly return the files and thank you very much .... Sincerely, Bandar

    1 reply

    C
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    Hi Bandar, 

    Welcome to the Box Community, I'm happy to help!

    To confirm, do you own the missing files or are these files inside a collaborative folder owned by someone else?

    If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the folder has removed your access to the Folder thus you no longer see it in your account. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

    If you own these missing, do you have another Box account where you may have stored them?

    Also have you tried to use the filters in your Box Trash to search for deleted items? You can filter content by Items I deleted and Items I own.

    • The Items I deleted filter will display all items deleted by you, regardless of who created or owns the item.
    • The Items I own filter will display all deleted items that you own, regardless of who deleted the item.

    Tip: Filtering by "Items I Own" is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.

    I hope this is helpful! If you have questions, please let us know and we will do our best to help you.

    Best,

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