My desktop (Windows 10 pro) and my laptop (Windows 11) no longer sync all files to the cloud. I cannot get them to sync new files to the cloud. Their directory is set to sync but they do not.
Question
My Desktop and my Laptop both no longer sync files to the cloud.
Hi
Welcome to Box Community, and we’ll assist with your sync issue!
First, we would like understand the sync application we’re dealing with. Can we confirm the version of your sync application?
To check, use your Windows Search and key in Control Panel> Programs & Features. Look for the Box Application you’re using and its version.
Looking forward to hear back from you!
My laptop with Win11, which does not sync properly, has Box version 2.50.191
My Android phone which does not sync properly has version 6.61.565
My laptop and my Android phone do not show all of the files that show on Box.com and on my desktop Win10
Sign up
Already have an account? Login
Community access is available only with a Box Account.
Sign in with your Box AccountSign in to the Box Community
No account yet? Create an account
Community access is available only with a Box Account.
Sign in with your Box AccountEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.