My box always shows me full and I have no data on my box

Hi Ahmad,

Welcome to Box Community!

I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

Feel free to write back in if you have any questions for me!

Best regards,
Ann

Ann,

I have a 50GB account with all contents now deleted to make more room, yet shows 39.6GB full.  Can you run the same script for my account under wcortes@stanfordalumni.org so that I may put files back in that account? 

Bill

same issue for me, I delete files and empty the trash and it still shows steadily increasing amout of data, approaching the limit. What is the script, or can you run it for novick.michael@gmail.com 

Hi Support team,

I'm having the same issue.  I deleted all files and trash can and it still shows I've used all my space.

Can you run the script for me? yanruj@woot.com

Thank you!

I am having the same issue with my account. No matter how much I delete (and empty from the trash), my account stays the same if not increases. Can someone please run the script for me? therapy@rehabandinjury.com 

No matter how much I delete, my account shows:  Yikes, you're out of storage.