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Question

My account storage space is incorrect

  • May 23, 2025
  • 2 replies
  • 72 views
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Hi,

My account storage space is incorrect. I have had this issue in the past and a support person ran a script to correct the problem. Could the script be run again for my account?

    2 replies

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    Hi Sujith, 

    Welcome to Box Community and glad to assist with your storage issue. 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

    Hope it helps! 

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    My storage space is also incorrect.  Can I please get it reset?  Thanks!

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