Hi,
It seems that this is a somewhat common issue, and that there is a script that needs to be run by the Box team to fix it. Reference is here:
Please help!
Question
My account says I have 10 GBs, but have about 3 GBs
Hi Tess,
Welcome to the Box Community, I'm happy to help!
The issue you encounter seems indeed related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect
I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.
Feel free to write back in if you have any questions for me!
Best regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.