My account has 19.6 GB occupied that does not exist.

Hi there, 

Welcome to the Box Community! 

I have cleared your storage and it should be updated on your end now. You may check this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks!

Aira - can you clear my account also? it shows it has 20 gigs plus of used storage that is not there. im not able to add anything at the moment. And - Happy Thanksgiving! Matthew