Skip to main content
Question

My account has 19.6 GB occupied that does not exist.

  • May 22, 2025
  • 2 replies
  • 43 views
C
Forum|alt.badge.img

I have emptied my account to confirm and it is still taking up storage space.

    2 replies

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community! 

    I have cleared your storage and it should be updated on your end now. You may check this article as to why this issue happens: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks!

    C
    Forum|alt.badge.img

    Aira - can you clear my account also? it shows it has 20 gigs plus of used storage that is not there. im not able to add anything at the moment. And - Happy Thanksgiving! Matthew

    Terms of ServiceAccessibility statement