How do I stop Box creating multiple copies of a file? It's done it with a Scrivener project a couple of times.
Hi Patrick,
Welcome to the Box Community and thanks for your post!
To confirm, do these multiple copies or duplicates have email appended on them?
This article may be relevant to your problem with the next steps: https://support.box.com/hc/en-us/articles/360044193953-Duplicate-Files-With-Email-Address-Added-After-Sync
There are generally three situations where these email-appended duplications can occur:
If this did not help, do you mind providing more information or even share a screenshot? This will help out other members of the community to answer your question.
Best,
Thanks. Yes, they do have my email address appended but I'm not sure why it's happening. I am opening and saving the file in the same location and I'm the only one working on it. It doesn't happen every time I work on the file but when it does it creates a duplicate every few minutes while I have the file open and continues duplicating after I've closed it.
Last time it happened I checked that the original version was up-to-date before deleting the duplicates. However, the next time I opened the file the most recent changes were missing. Fortunately, I was able to retrieve one of the duplicate copies.
I wonder if it's something to do with the way Scrivener autosaves, but why does it do it on some occasions and not others?
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