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Question

Multifactor authentication

  • May 23, 2025
  • 1 reply
  • 21 views

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I set up multifactor authentication and when collaborators receive the email it looks like they are asked to "buy a box account". These are verified collaborators on a paid account - how do i get rid of this blatant marketing from BOX 

1 reply

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Hi Nuala,

Welcome to the Box Community! I'm happy to help.

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

Please check your email for updates. 

Best,