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Question

MP4 Preview when in Business Plus Account

  • May 23, 2025
  • 2 replies
  • 9 views
C
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Hello,

Our Box account is a business plus account, but it still does not allow for video preview. Can someone please contact to resolve this issue?

 

Thanks in advance,

Paul

    2 replies

    C
    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community! 

    From what I can see on my end, it looks like you are under a free account. If you have a paid account, kindly login to your account and create a ticket to our Product Support. 

    Thanks! 

    C
    Forum|alt.badge.img

    Hello Aira,

    The Account Paul is talking about can be found under my login details. His access seems to have the status of Individual, even though he should be set as Co-Owner. Either way, if you check my account, you should be able to see the Business Plus status :-)

     

    Many thanks for the help!

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