Moving files from one folder to another on Box Drive on Tahoe (mac) downloads the contents before moving.

Hi ​@Hoffu, 

Welcome to Box Community, and we’ll assist so you could move folders in your local Box folder without them getting downloaded first. 

This is an expected behavior if the destination folder has been ‘marked for offline’. However, you already mentioned that both folders are set to ‘available online only’.

In this case, please make sure your Box Drive is up to date. If not, update your Box Drive application. If your Box Drive is updated, you can try to manually reset your Box Drive. 

 To manually reset Box Drive on a Mac 

1. Quit Box Drive if it is running.
2. Download and open the Box Reset Tool zip file.
3. Open the Box Reset Tool from the Downloads folder.
4. Click Reset.
   • You should see a prompt stating “Box Drive reset successfully”.
     
5. Open Box from your application folder and log back in. 

Note: The Box Reset Tool will write logs of actions performed to your Desktop folder under “Box-ResetTool-logs_(<current day>)”.

Once you restart Box Drive, you can review any archived unsynced files and either upload them manually or delete them to free up hard drive space.

Hope it helps! Please let us know how it goes.   

Hello-

Thanks for your response. I checked for updates (none) and then did the Reset, logged back in. The same behavior exists- I go to move an “online only” folder and it downloads it before moving. I am running Tahoe 26.1 on a 2020 iMac with an intel chip. I am holding off on updating any other computers because of this behavior, so any updates would be appreciated. Thanks!

Hi, can you give me an update on this? I just reset again, didn’t work, then i uninstalled and reinstalled. I even tried a different account. This behavior would mean literally hundreds of extra gigabytes being downloaded when i am just trying to organize folders. Please help!

it will say “preparing to move”, downloads, moves folder. These are all folders marked for “available online only”. Please help!

This issue is persisting and I don’t see an answer from Box that adequately shows how detrimental this is. Imagine moving a folder of images (folder marked for offline storage) to another folder (also marked for offline storage) and having to wait while gigabytes of data download first before it can move. It’s so detrimental and I can’t believe this isn’t being talked about more. Does no one update to Tahoe?! How can this not be more of an issue? This is essentially a show-stopper issue in my organization and there needs to be more of a push to Box and Apple to get this remedied

any updates on this? I've been patient but need to know that this is actually being resolved. Or- is this an intel-only issue? I am afraid to update my m-chip computers