Monterey and BOX

Hi Wael, 

Welcome to the Box Community!

I understand you encountered issues with Box Drive after you've upgraded your macOS to Monterey.

This would be something our Support team would like to investigate with you so I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

I have had the same issue.  Very frustrating.  

Please, fix. this is unbelievable! I do not even have the folder structure. It takes ages when I click on any folder to see files. I had the folders and files available "offline" turned on before this disastrous upgrade. Now, I can not do anything!

Wow, this is really bad.  All my files have moved somewhere off into the ether.  

The problem is the files that were synced to ~/Box before are now synced to ~/Library/CloudStorage/Box-Box.  Which is fine if you only open your files from the Box Drive UI or Finder, but horrible for applications that hang onto lists of recent files.  

Jeez Louise.  A warning would have been nice!  

I cannot access to my local folder syncronized, how can we solve !!! I need asap to be fixed !

Ditto here. Can't see files when I go to an app like Word or Horos and 'Open File...'. It's as if the programs don't see Box Drive any longer. Once I click 'open file', I get the color pinwheel of death for about 7-10 minutes and then an error message saying '[The file] can't be opened right now'. In order for me to get a file, I have to go to my account in Box.com and download the file to my local hard drive.

Please Please Please fix this. 

I installed Monterey (v12.0.1) from Big Sur over the weekend and this morning when I logged in for work, my Box Drive is no longer available from the Finder.  I can work around this by using the web UI but I definitely miss the seamless Box Drive experience I had prior to the upgrade.  That was nice!  Keep me in the loop for when a fix is available.

I rely heavily on our enterprise version of Box to work collaboratively with sensitive/protected data shared among a diverse group of people in our research institution.  Box Drive and rclone (configured to read/write to our Box installation) has allowed me to work seamlessly with  ~500 GB of data that synced almost instantaneously on update between a compute server, my laptop and the Box web UI.  This has worked perfectly until I installed OSX Monterey a couple weeks ago.  Since then my MacBook spun the disks/cpus/fans non-stop for a week with the Box Drive daemon being reported as responsible.  I assumed with all of the reported updates to Box for Monterey that it was just having to re-sync all 500 GB of that data from scratch and that this resync was happening for a lot of people and that if I was patient all would be back to normal in a few days.  Fast-forward a couple of weeks and I have run out of patience - the vast majority of files/folders still have not synced to my laptop and Box Drive seems to have stopped trying.  When I try to open a file that hasn't synced it can take 10 mins to open the file, if it even opens at all which often it never does.  Doing things like 'Download Now' on a file/folder in Finder seems to do nothing.  Up until now Box and Box Drive seemed to be one of those toolsets that just worked.  Now the workflows/ecosystem that I've built around Box Drive is completely broken.  Yes, I can still go to the WebUI and access all of the files, and sometimes, unpredictably, adding a file to a local folder in my laptop Box Drive space will sync almost instantly like it used to, but 90%+ of the time Box Drive is completely broken and useless for my needs since the update to Monterey.  It's really unfortunate to see what seems like an obvious and addressable regression destroy what has been an incredibly valuable tool.  Hope this can be fixed soon or I will be strongly  advocating for our institution to explore alternatives to Box. 

+1, Same problems here. having the Box mount point to `~/Library/CloudStorage/Box-Box/` instead of `/Users/<userid>/Box` is a huge problem. There is a FAQ for how to change the default location for the Box mount directory on MacOS, but that doesn't work either. @Box Team, can we get a fix?

What is being done about this...? I stupidly installed Monterey at the weekend and now can't access BOX on my Mac. Can someone tell me what to do other than uninstall Monterey???? From the date on this forum this seem to be an unresolved issue that has been on going for weeks now.

Is this problem fixed? I just upgraded to Monterey and the Box folder disappeared. Any folders that had a change are very slow to re-sync.

I recently got a new Mac with Monterey already installed. Wow, was I surprised to find out how dysfunctional Box sync is now! I'm truly dismayed that there is no longer a Box folder on my hard drive where I can find/change files and even after choosing to have folders sync to the cloud, only some do. Also, where do files go now when they are deleted?!! Why aren't they in my Mac trash can? It's bizarre! After reading about all the problems people have with Box now, I don't think I'll waste any time trying to troubleshoot. I'll just migrate my files to another cloud. I already have iCloud and Dropbox anyway, and those are working just fine. 

Same issue here. I don't see a good fix. 

I'm pretty frustrated here. My work flow is completely off with this Monterey upgrade. Any help on this from Box?

I just upgraded to Monterey a week or two ago. I have 1TB space on Box through my university. Unfortunately, this problem is still not totally fixed. My hard drive completely filled up, my MacBook is slow, and Box is reporting errors like 'unable to sync files due to lack of free space' or 'file unavailable'. What is the best solution here? Revert back to Big Sur? Thanks!

Hi Stephanie, You're situation is exactly like what I faced on upgrade a few weeks ago.  Aside from switching from Box Sync to Box Drive, which it sounds like you've probably already done, I actually deleted my entire synced Box directory on my laptop and allowed it to re-sync everything over the next few days.  Box Sync was really integral to my workflows, but had become entirely unusable.  The caching seemed to be completely broken after upgrade and switching to Box Drive.  The only thing that worked for me was to uninstall everything, Box Sync and Box Drive.  Delete the local Box directory completely and do a clean install as if Box Sync had never been there.  Since then, Box Drive has been working perfectly and in fact I think it's actually quicker/better than Box Sync was before.

Follow this article.  This has worked for my office with 5 different macs on Monterey. https://support.box.com/hc/en-us/articles/4407737091219 

Chris and Marvin, Thanks for your responses! I first attempted Chris's suggestion, but for me, that seemed to exacerbate the problem - it looked files were possibly being re-written elsewhere? but I'm not totally sure, all I know is that the little amount of storage I had left on my hard drive got quickly eaten up. So then I tried Marvin's suggestion and that seemed to have done the trick. I now have 700+ GB storage on my hard drive and things, for the most part seem to be back to normal. Although, now all my files have the cloud and arrow pointing down symbol next to them, indicating they're being hosted on the cloud. I've tried a few times to download a couple larger files, but eventually, the download stops and the cloud & arrow symbol returns. But the good news is that, while connected to internet, I can quickly access my Box files again! Thank you!

Update, it seems that most all of my files in Box have been duplicated! Will report back soon.