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Question

Mobilecl device issue

  • May 23, 2025
  • 1 reply
  • 5 views

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I have recently changed my mobile device, since then I am unable to confirm 2FA. My primary organisation IT indicated to contact box support

1 reply

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Hi there, 

Welcome to Box Community and glad to help! 

Looks like 2FA is not enabled to your Box account. Are you still experiencing issue with 2FA? 

We'd love to further assist!