I have recently changed my mobile device, since then I am unable to confirm 2FA. My primary organisation IT indicated to contact box support
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Hi there,
Welcome to Box Community and glad to help!
Looks like 2FA is not enabled to your Box account. Are you still experiencing issue with 2FA?
We'd love to further assist!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.