Does anyone out there have any clue if Box actually works with links from a mobile device? Yes, I have seen there is an issue. Box, unforatunately, literally has no support. They take your money, and then, poof, they are gone. Bottom line, when I access a website from my phone and click a link from that website that is supposed to take me to the Box folder with the files it does not work. There is a message saying the folder or file has been removed. However, if you access the Box file from a computer or tablet it works fine. Jeopardy music starting.
Question
Mobile Links
Hi Tad,
Welcome to the Box Community!
I'm sorry for the confusion. You may be accessing a Box link from a third party website that is unobtainable. This error typically is caused by one of 3 things:
- Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
- The person who created the shared link has since removed it.
- You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
Here's what you can do:
- Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
- If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.
Best,
I suggest that you contact the owner of that shared link since there may be issues with the link or with the owner's account.
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