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Question

Mobile Download Storage 5 GB

  • May 23, 2025
  • 1 reply
  • 2 views

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Hello,

 

It doesn't looks like my storage was increased by 5GB as promoted after downloading and signing into my newly created Box account. Does this take some time to update or do I need to take additional steps? Thank you.

1 reply

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Hi there, 

Welcome to Box Community and glad to help!

You can contact our Billing team through billing@box.com to help address your issue. 

Thanks for posting!