We attempted to provision a new user via our IdP (Okta) and got an error that a user with that email already exists. However, when we go to the Admin Console > Users & Groups > Unmanaged Users, they are not listed, so we can't convert the account.
Question
Missing Unmanaged User
Hi Ryan,
Welcome to Box Community!
To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.
Thanks for posting!
I’m having the exact same issue as Ryan; I’m told that the user’s email was already used in a Box account but not associated with an enterprise, but the the user does not appear on our list of unmanaged users.
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