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Question

Missing Unmanaged User

  • May 27, 2025
  • 1 reply
  • 15 views

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We attempted to provision a new user via our IdP (Okta) and got an error that a user with that email already exists. However, when we go to the Admin Console > Users & Groups > Unmanaged Users, they are not listed, so we can't convert the account.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Ryan, 

Welcome to Box Community! 

To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!