Missing thousands of files and folders

Question

Good Morning,
I am missing a folder that contains thousands of folders and files and is critical for our team. It is not in the trash. I can see it from the admin console but its not available to any of the users that have access within the GUI. When i try and navigate to the link in the admin console there is nothing there. (Screenshots below) I noticed this around 330 PM EST yesterday when i tried to save a file i had open back to box and it failed to save. I need this resolved as fast as possible.

community-manager · Answer

Hi Joshua,Welcome to Box Community and glad to assist!Let me create a new case and a member of our team will be in touch, please keep an eye out.Thanks for posting!

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