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Question

Missing thousands of files and folders

  • May 23, 2025
  • 1 reply
  • 14 views

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Good Morning,

I am missing a folder that contains thousands of folders and files and is critical for our team. It is not in the trash. I can see it from the admin console but its not available to any of the users that have access within the GUI. When i try and navigate to the link in the admin console there is nothing there. (Screenshots below) I noticed this around 330 PM EST yesterday when i tried to save a file i had open back to box and it failed to save. I need this resolved as fast as possible.vrc01HE2CE2AWYB4D6EHCACSDJQ0C.pngcpe01HE2CBQXPJFV52RH5BKKGN62G.png

1 reply

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Hi Joshua,

Welcome to Box Community and glad to assist!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!