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Question

Missing Team Folder

  • May 23, 2025
  • 1 reply
  • 11 views

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Hello,

I am missing our team folder when I log into Box.  The entire folder(Trinity Health) is missing.

This is an urgent matter, please assist. 

Clearsense Box

Thank you

Angela

1 reply

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Hi Angela, 

Welcome to Box Community and I'm here to help! 

Here's the things that you can check to locate your missing folder: 

  • Identify the owner of this folder. If this is a collaborated folder, you may contact the folder owner. 
  • Is this folder missing in box.com or in your local Box folder? If it's the latter, try logging in to box.com and navigate to the folder. 
  • However, if this is your owned folder kindly check your trash

Note: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 

Hope it helps! Let us know if you need further assistance.