I have searched my trash, the owner of the box sites trash. None of my files exist. I have searched for my name and files in the main box site and nothing is coming up. I have no recently deleted files pertaining to my box files in my recycling bin either. Any advice....
Question
Missing my file and all sub folders after a windows update.
Hi William,
Welcome to the Box Community and thanks for your post in the forum!
If you are part of a Business or higher plan that offers the reporting feature, your admins can help look into this by running a "User Activity" report for File Management.
This would be the best course of action to investigate what happened to your contents.
Otherwise, feel free to submit a ticket with out support team on this link: https://support.box.com/hc/en-us/requests/new
Best,
France
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