Question

Missing Folders

Hi

I'm on windows and I can't seem to see my box folder in my file explorer.

I can see it online but I can't seem to access some folders.

So far i've needed to copy the whole folder and delete the old folder to see it.

Why is this the case?

Hi there,

Welcome to the Box Community!

For me to check, may I please know what Box app are you using? Can you provide a screenshot of what it looks like on your end?

Looking forward in assisting you.

Hi Aira,

As this is rather sensitive, would it be possible to communicate this via email?

Hi there, I have the box folder on online box, but not in file explorer. How do I fix this?

Sign up