Skip to main content
Question

Missing Folders

  • May 27, 2025
  • 1 reply
  • 9 views

Forum|alt.badge.img

I am missing 2 crucial folders. They're not showing up online or Box Sync.  HELP! 

Ever since I upgraded my account a few days ago I've received several messages saying that files were unable to be synced. 

I've never had a problem with Box until now.  I'm regretting the upgrade to my account because nothing was wrong before I did it. 

I searched trash on Box and my laptop, along with every folder that's still showing up on Box but still can't find them. 

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Elizabeth, 

Welcome to Box Community! 

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!