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Missing Folders

  • May 23, 2025
  • 1 reply
  • 5 views
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Two Qs please:

1) Best way to get tech support for a personal plan?

2) Two of my folders disappeared in the last few hours before my eyes. What could be the reason and how do I retrieve them?

Many thanks for your help!

    1 reply

    C
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    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    To confirm, do you own the missing folders or are these collaborative folders owned by someone else?

    If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

    If you own these missing folders, have you tried to check your other folders to see if you may have moved the missing items or look into your Box Trash? Box allows you to sort and filter items within your account and in the trash folder. 

    You can filter content by Items I deleted and Items I own.

    • The Items I deleted filter will display all items deleted by you, regardless of who created or owns the item.
    • The Items I own filter will display all deleted items that you own, regardless of who deleted the item.

    Tip: Filtering by "Items I Own" is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.

    I hope this is helpful!

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