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Hi there,


I am having similar issue as found in this post: https://support.box.com/hc/en-us/community/posts/6039339145747-Box-Folders-Missing-?input_string=missing%20folder%20via%20box%20sync%20and%20online


Is it possible to be connected with product support?


This folder syncing appeared to be working over the last six months but I cannot find this folder online anymore and now it has the red icon in my box sync.


I think it may have been a collaborative folder that someone else owned, but I am not positive. 


Thank you for any help!

Hi there, 


Welcome to the Box Community! 


Since this is collaborated folder, I would suggest to reach out to the owner of the folder and check if you still have access to the files. It looks like the shared link has been expired or the owner removed you to collaborate. 


Thanks!

Hi and thanks for the reply.


I have been attempting to find out if it was a collaborated folder or not, but as I mentioned I am not sure that it was.


In addition, the people I have asked to check are having some difficulty checking their accounts because they are connected to a university which has changed its box.com use recently.


I am a phd student and the only collaborators would have been my advisers. Neither of them have been using their box lately so it sounds like if it was collaborated the only reason would be that the shared link had expired. But again, it will be very difficult for me to try to track down this issue through their accounts at this point.


Is there any other way that I could get in touch with Box technical support to help resolve this issue?


Thanks

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