Skip to main content
Question

Missing Folder, Not in Trash, Unsure of Folder Owner

  • May 23, 2025
  • 1 reply
  • 29 views
C
Forum|alt.badge.img

Hello – I need to contact someone from Box Support. We have a folder with multiple sub-folders with a lot of important and some sensitive information from the past three years that is no longer findable on box or in some collaborators' trash folders.

We are checking internally on if access was given to a different email, but there is also a possibility that the email address that owned / started the folder may have been deactivated. If that's the case, is there any way to restore the folder?? As mentioned, there are years' worth of information, some sensitive, in those folders.

    1 reply

    C
    Forum|alt.badge.img

    Hi Gephine, 

    Welcome to Box Community and glad to help! 

    Box stores files and folders you place in the trash for a certain period of time. That default period is 30 days, although Box administrators of business and enterprise accounts can shorten or lengthen it.  While items are in your Box trash, you can recover and restore them to their original locations in your Box account.  

    When finding a missing content from Box, it's best that you know who originally owns the contents to start with. Note that when items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 

    To know how you can manage your deleted contents, please see this article. 

    Hope it helps! 

     

    Terms of ServiceAccessibility statement