Hello, 

My Box files all dissappeared and they are not in Trash, how can I recover them?

Hi ​@Haruta, 

Welcome to Box Community, and we’ll here locate your missing folders. 

Note: 

• When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
• If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

 To restore specific items in Trash:

• The steps below apply whether you’re selecting from search results or from all Trash items.
• Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
• Click the ellipsis (...).  Then: 
• To return the item to its original location in Box, click Restore. 
• At the prompt, click Okay.

In case you can’t find your missing folders in trash, kindly reach out to the folder owner you might have been removed as collaborator. 

Hope it helps, and please let us know if you have questions. 

I cannot find anything in my Trash...

All my folders and files have disappeared. When I opened my Box like I do every morning when I start work, my Box was empty. No folders, no files, nothing. I checked the trash and there was nothing there under “things I deleted” nor “things I own”. I don’t see any weird logins either, but it doesn’t seem like the logins are tracking every time I access the platform so who knows. There’s no collaborators on my account. I’m the owner and originator of all the folders and files. I searched for the individual files and nothing came up. I checked the sync even though I never used the drive. I didn’t get an email notification letting me know they were deleted, though I have it set up to notify me when files I own are deleted. 

Hi ​@PascalLFG, 

Welcome to Box Community! I moved your post to this related article, please join our discussion. 

Note: 

• When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
• If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

 To restore specific items in Trash:

• The steps below apply whether you’re selecting from search results or from all Trash items.
• Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
• Click the ellipsis (...).  Then: 
• To return the item to its original location in Box, click Restore. 
• At the prompt, click Okay.

In case you can’t find your missing folders through your trash, kindly reach out to the folder owner you might have been removed as collaborator. 

Hope it helps!