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Hello,

I can log in to my Box account, but all of my data appears to be missing.
Additionally, the people I previously shared folders with (where I was the owner) also cannot see the shared folders.

Could you please advise what steps I should take to restore the data and recover the shared folders?

Thank you for your support.

Hello, 

My Box files all dissappeared and they are not in Trash, how can I recover them?

Hi ​@Haruta, 

Welcome to Box Community, and we’ll here locate your missing folders. 

 

Note: 

  • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
  • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

 

 To restore specific items in Trash:

  • The steps below apply whether you’re selecting from search results or from all Trash items.
  • Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
  • Click the ellipsis (...).  Then: 
  • To return the item to its original location in Box, click Restore. 
  • At the prompt, click Okay.

RestoreDelete.png

In case you can’t find your missing folders in trash, kindly reach out to the folder owner you might have been removed as collaborator. 

 

Hope it helps, and please let us know if you have questions. 

I cannot find anything in my Trash...

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