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Question

Missing folder from box - showing has corrupted!

  • May 22, 2025
  • 1 reply
  • 33 views
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Hi Support Team,

One of my folder from box seems to be corrupted, and I am not able to find any data in that. It was a shared folder and now we see the folder has a "Red exclamation" added to it. Does this mean it is corrupted ?

The box owner was recently delegated to another person, since she left IBM. Current owner is still with IBM, but even she has no access to this folder.

Please help get this fixed and restore the folder to as it was.

Thanks.

    1 reply

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    Hi Saranya, 

    Welcome to the Box Community!
     
    This would be something our Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
     
    Best,
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