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Question

Missing Folder

  • May 23, 2025
  • 2 replies
  • 16 views

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Folder is missing from ALL collaborators. Not in trash for any of us. We must get this folder and contents back. Please contact ASAP.

2 replies

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I have lost access to at least THREE critical folders when I just upgraded from STARTER to BUSINESS a short while ago. I absolutely need to get back all the folders I had before the upgrade. They represent months of work-in-progress. PLEASE HELP TO GET THEM BACK ASAP!!!


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Hi there, 

Welcome to Box Community and glad to help! 

It appears that you've already created a ticket regarding your missing contents. Rest assured that our Product Support team will get in touch and please keep an eye to your email. 

Thanks for posting!