My files are missing from box but the storage indicates that there is 3.7gb being used and i cant seem to see it anywhere. I've also checked the trash which is empty as well. I cant seem to contact any support. Appreciate the help
Question
Missing Files and Storage Used
Hi Nicholas,
Welcome to the Box Community! I'm sorry for the confusion. I'm happy to help.
Deleted items which have been moved to the Trash still count towards total storage allocations or until the item is permanently removed from the trash, the item will still counts toward the owner's storage.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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