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Question

Missing Files and folders

  • May 22, 2025
  • 2 replies
  • 32 views

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 We have many folder and files  that are missing from our BOX account  including critical spreadsheets  when you do a file report the files show the path but do not display in the main search.

 

No user report shows deleting these items

2 replies

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Hi Thomas, 

Welcome to the Box Community!

This would be something our Support team would like to investigate with you and may require specific account information.  
 
It seems you already have a ticket for this issue with our support department, please continue working with them if you are still having issues.
 
Thanks for your participation in the forum!
 
Best,

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We have bunch of files and folders that were missing. Not sure if deleted, no history and not even in trash. It was not the first time we encountered this issue. We tried to re-create our files before but this time we have lots of files missing and even folders. It shows that one of our collaborators make an update on that files/folders but he never updated it and was never logged in to box during those times the files/folders were missing. We already run a report of the activity history but it wasn't there.