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Question

Missing files after so long never login

  • May 22, 2025
  • 3 replies
  • 9 views
C
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Hello, not sure where i can ask this. I haven't been login to my account for 1 year plus and only notice that almost all of my files were gone.

    3 replies

    C
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    Hi Erik, 

    Welcome to Box Community! 

    I created a new ticket for Product Support to assist you locate your missing file/folder. Rest assured that someone from our team will be in touch shortly, you can also track your case through your ticket#2363730. 

    Many thanks, 

    C
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    Hey a lot of my files went missing after not logging in? How can I get help with finding my files?

    C
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    I have the same problem. I have not logged in to specific files for over a month or two and now they do not show up. What do I do??

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