Skip to main content
Question

Missing files after so long never login

  • May 22, 2025
  • 3 replies
  • 48 views
  • Translate All
Forum|alt.badge.img

Hello, not sure where i can ask this. I haven't been login to my account for 1 year plus and only notice that almost all of my files were gone.

    3 replies

    Forum|alt.badge.img

    Hi Erik, 

    Welcome to Box Community! 

    I created a new ticket for Product Support to assist you locate your missing file/folder. Rest assured that someone from our team will be in touch shortly, you can also track your case through your ticket#2363730. 

    Many thanks, 

    Translate
    Forum|alt.badge.img

    Hey a lot of my files went missing after not logging in? How can I get help with finding my files?

    Translate
    Forum|alt.badge.img

    I have the same problem. I have not logged in to specific files for over a month or two and now they do not show up. What do I do??

    Translate
    Terms of ServiceAccessibility statement