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Question

missing files

  • May 22, 2025
  • 1 reply
  • 4 views

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Hello, I dont ssee any of my files in mmy box account, it is all wiped up. Can you please help? Critical back up filess were in. Thanks.

1 reply

Forum|alt.badge.img

Hi Deniz, 

Welcome to the Box Community!
 
This would be something Product Support team can investigate with you and may require specific account information.  I see that you already have an open ticket for this issue with a representative, please continue working with them and check your email for updates.
 
Thanks for your patience and please comeback and let us know how it goes.