Hello, Can someone please help me with missing files.. they have just disappeared from my BOX and I have not deleted them and they arnt in the Bin. How can I get these files back???
Question
Missing Files
Hi Tony,
Welcome to the Box Community!
To confirm, are you the owner of the missing files or are these Shared to you and owned by someone else?
If a collaborative content that you do not own is missing from your Box account, it is most likely that the owner has removed you as a collaborator on the collaborative content. You will have to contact the owner to have them re-invite you to that content again.
If this is a content that you own and you need further assistance, I recommend submitting a ticket to our support team to help investigate. You may click on the “Contact Support” link just above this page to submit a. new ticket.
Best,
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