missing files

Hi ​@nik.binu, 

Welcome to Box Community, and we’ll assist with your missing folder!

Let’s start by confirming if this is a shared folder or your own folder. If it’s the former please reach out to the folder owner/ the person who shared the folder to you to regain your access to the folder. 

However, if it’s your own folder  and it’s missing you should check out your trash. The folder might’ve been deleted. 

Once you do, you can search or filter the deleted items shown in your trash: 

To search through your Trash folder:

1. Navigate to your Trash folder.
2. Toward the top, click the Search Files and Folders
3. In the box that displays, enter any search parameters.
4. Check Only search inside of “Trash.”
5. Press Enter.

To sort and filter all items within the trash folder:

You can filter content by items you own, or by items you’ve deleted.  To do this, directly beneath the folder label (Trash), click the Items I Own (or Items I Deleted) down arrow.  Then click the option you want.

• The Items I deleted filter displays all items you have deleted, regardless of who created or owns the item.
• The Items I own filter displays all deleted items you own, regardless of who deleted the item.

Tip

Filtering by Items I Own is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.

To restore specific items in Trash:

The steps below apply whether you’re selecting from search results or from all Trash items.

1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
2. Click the ellipsis (...).  Then: 

• To return the item to its original location in Box, click Restore.

3. At the prompt, click Okay.

Hope this information helps find your missing folder. If there’s anything else, please let us know. 

Nothing in trash
These are my own folders. The folders from 3 years ago are there, however the files in the folders are missing.