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Missing files

  • May 27, 2025
  • 1 reply
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Hello, we have upgraded our box space to the business plan, and a folder from the box has disappeared. The folder is not in the trash either. What can I do to recover it? Thank you!

    1 reply

    Forum|alt.badge.img

    Hi Sofia, 

    Welcome to Box Community and glad to assist!

    Due to your recent Box upgrade and while transitioning, your Box contents will be inaccessible indefinitely.

    This turnover process typically takes a maximum of 24 hours. If it exceeds the expected ETA, please feel free to reach out to us again.

    Thanks for posting!

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