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Question

missing files

  • May 23, 2025
  • 1 reply
  • 11 views

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I upgraded my data and now all my files are missing.   URGENT RESPONSE.

 

these are important documents.   please respond

 

1 reply

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Hi Janine, 

Welcome to the Box Community!

This would be something our Product Support team would like to investigate with you and may require specific account information. 

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

Kindly check your email for details and updates.