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Missing files

  • May 23, 2025
  • 1 reply
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I am missing all of the following. I keep getting an error that says I do not have access to the files. I was given the files can I please get some assistance.

Success Plan presentation: https://eab.box.com/s/tu9ya1n4lcupc328sthn6u8ivpjez8c2
 
 
Success Plan Workbook: https://eab.box.com/s/tqyhry9xrd20aab57vha33clxa6z24n4
 
 
 
Starfish Help resources on success plans: 
https://help.starfishsolutions.com/Starfish/FI3VYgGm6zb3OWi2R2d2/Help/Admin/IRC/Content/Starfish_Help/Features_and_Workflow/Success_Plans/Best_Practices-Success_Plan_Configuration.htm?tocpath=Features%7CSuccess%20Plans%7C_____1 
 
Starfish Help Resources on Student Surveys:
https://help.starfishsolutions.com/Starfish/FI3VYgGm6zb3OWi2R2d2/Help/Admin/IRC/Content/Starfish_Help/Features_and_Workflow/Student_Surveys/Overview.htm?Highlight=student%20survey
 
Student Survey On-Demand Webinar: https://eab.com/research/starfish/webinar/2023student-survey-overview/

    1 reply

    C
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    Hi there, 

     

    Welcome to Box Community and glad to help! 

     

    Whenever you experience this error, "This shared file or folder link has been removed or is unavailable to you" as you access a shared link. 

     

    Note that this error typically is caused by one of 3 things:

    • Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    • The person who created the shared link has since removed it.
    • You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
    Here's what you can do:
    • Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    • If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permisions or to send you the correct link to the file.
    • If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.
    You may head over to this helpful article for more. 
     
    Hope it helps! 
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