Missing Files

Maybe someone will respond to my request for assistance on Monday.

Hi Chris, 

Welcome to Box Community and glad to help!

When you check the Box website, can you verify that the folders are still there? 

We'll await for your reply! 

I am having the same problem and I cannot find files via Box.com portal or via Box drive on laptop.  All of these fiels are critical. HELP!  

Same thing with our team! All our files are missing and there's no notification coming from Box at all. What is happening?

Hi, our files are also missing. I find it very disturbing, because these files are crutial for our job. I checked trash and these files are not there. Some files just disappeared from folders. I uploaded folder with a few subfolders with files in them. Some subfolders contain files but some subfolders are empty. We don't share to anyone the subfolders, they are not in the trash, we cannot find them. It happend recently with one of our folders, so we thought that we accidentaly removed it. But I ve discovered that more folders are empty and there are no files...! Can someone look at it, please?

All my extremely important files are missing, I own a special needs facility, and those files are all their important documents!  PLEASE tell me how to get them back.  I must have them right away.

I've searched for several files today and they are MISSING! I searched on the web at Box.com. There are no helpful responses in this thread. I checked the trash folder in Box and nothing is there. I haven't trashed anything lately. WHAT IS HAPPENING??

Same issue here. I own the files and they are all gone.