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Question

Missing files

  • May 23, 2025
  • 2 replies
  • 5 views
C
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Hi, I created my account in 2013 and use it to store photos. I haven't logged in a while and have just logged in and found there is nothing there.

    2 replies

    C
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    Hi Tracey, 

    Welcome to Box Community and I’m here to help!

    In locating your missing files you must identify if this is your owned content or just collaborated with. If it's the latter, you might have been removed as a collaborator. Meanwhile, if it's your owned content please go over to box.com>trash to recover your deleted contents. 

    To restore or permanently delete specific items in Trash:

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then: 
    • To return the item to its original location in Box, click Restore.
    1. At the prompt, click Okay.

    Hope it helps!

    C
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    Hi Rona,

    Thanks for your reply. I am the owner of the content, it was never used to colloaborate. I've just tried to find them in the trash but they aren't there either.

     

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