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Question

Missing files

  • May 23, 2025
  • 1 reply
  • 4 views
C
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I uploaded several files and folders under the original 20GB limit then when I upgraded to 100GB Starter plan, none of the files and folders are showing up.

How do I get these files and folders back?  Thanks

    1 reply

    C
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    Hi Scott, 

    Welcome to Box Community and I'm here to help! 

    To assist with your missing files, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

    Thanks for posting! 

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