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Question

Missing files

  • May 22, 2025
  • 1 reply
  • 9 views

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Hi, I received an alert about a new login originating from a different country to the one I’m in. I removed the authorisation and changed my password, but all my files are missing. Can you help me recover them?

1 reply

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Hi there, 

Welcome to the Box Community! 

I will have to create a ticket for your since this issue needs to have some personal information. Please check your email for updates. 

Thanks!