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Question

Missing

  • March 13, 2026
  • 1 reply
  • 10 views

We are missing our Collections folder. I am hoping that someone can help us to get it back. It's normal location is: U:\Grp Shared Admin\PA ALL. It seems to have been removed from this location.

1 reply

Rona Box
  • Community Manager
  • March 23, 2026

Hi ​@Sheila

Welcome to Box Community, and we’re glad to assist! 

Just a quick clarification before we troubleshoot, are you referring to your folder not loading in the Box Web-App’s Collection section or it's the actual folder that went missing? 

 

Thanks for posting, and we hope to gather more specific details from you!