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Question

Misled to purchase annual subscription instead of monthly one

  • May 22, 2025
  • 1 reply
  • 17 views
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Hi Support team,
 

The UI was very misleading and I thought I was purchasing a Monthly subscription, not an Annual one and I got charged $120 upfront, to my shock. I want to convert my Annual subscription to a Monthly one. Please fix this.

    1 reply

    C
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    Hi Michael, 

    Welcome to the Box Community!

    Your concern would be best discussed with our Billing department, and it seems you already have an opened ticket for this. I've reached out to our Billing team to have someone contact you and help address this issue.

    Kindly check your email for further updates.

    Thanks for your patience and participation in the forum!

    Best,

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