The UI was very misleading and I thought I was purchasing a Monthly subscription, not an Annual one and I got charged $120 upfront, to my shock. I want to convert my Annual subscription to a Monthly one. Please help me fix this.
Question
Misleading UI, thought I was purchasing Monthly NOT ANNUALLY
Hi Michael,
Welcome to the Box Community!
This would be something our Billing associates can help you with and it seems you already have an open ticket for similar issue.
Please continue working with our Billing department and check your email for updates.
Thanks for your patience and please comeback and let us know how it goes.
Best,
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