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Question

migrating my accout to another email address

  • May 27, 2025
  • 1 reply
  • 12 views

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hi

i have a box account with an email address. i want to change my account email address to a different email account. how to do that?

for example, currently my box account is set at abc@abc.abc and now i want to stop using that email and migrate everything to xyz@xyz.xyz

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Ovees, 

Welcome to Box community!

It would be advisable to include the new email as a secondary and designate it as the primary email. 

The steps for adding or modifying your email address are as follows:

1. Login to box.com
2. Go to Account settings (click the profile pic or initials located on the upper right corner)
3. Account 
4. Add a Collaborator or Link Personal Email 
5. Link Personal Email > enter the new email
6. Confirm the email
7. Go back to account settings and make the secondary email as primary.

Hope this helps and thank you for posting!