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Question

Microsoft Word - "Sorry, we couldn't open 'https://api.box/wopi/files/......."

  • January 6, 2026
  • 1 reply
  • 21 views
J

Issue on HP Spectre laptop only using Microsoft Edge browser. Works fine on HP desktop using Chrome.

I’ve done an Online Repair of Microsoft 365.

I’ve uninstalled and reinstalled Box Edit (Tools).

I’ve cleared my Box Edit (Tools) cache.

I’ve uninstalled and reinstalled Box Drive.

I’ve searched Box Support for help.

I’ve searched the internet for help.

Can’t seem to get anywhere in finding a resolution to my issue.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • January 7, 2026

    Hi ​@Jeff1956, 

    Welcome to Box Community, and we’re glad to help! 

     

    In order to review the error you reported and suggest a possible fix. I’ll go ahead and open a new case. 

    We will reach out to you through email and please keep an eye out. 

     

    Thanks for posting, and we hope to get this sorted out very soon! 

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