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Question

Microsoft Word app is grayed out- "People are currently collaborating on this file. You can join them by using Office Online"

  • May 23, 2025
  • 2 replies
  • 55 views

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I am not sure why I am unable to open the Microsoft Office Word app instead of the online version. I need to edit with track changes. 

I have the correct Box tools installed.

I'm not clear what this message is trying to say. Do I have to ask the other collaborators to exit in order to open the document in desktop Word?

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2 replies

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Hi Pamela, 

Welcome to Box Community and glad to help!

In order to help you address this issue, can you try the following?  

Hope it works! 


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This did not work for me. Could you please show another solution?

I do not want to download the file locally, as I need to collaborate with coworkers